Terms and Conditions
In these Terms and Conditions, “We, our, us, Vital Certificates, "vitalcertificates.ae" refers to Vital Certificates Ltd (Dubai Branch).
Using the various courier companies in the UAE we will dispatch the requested document(s) to the address requested by you, addressed to the person requested on the order. You are welcome to collect your completed document(s) from our Dubai office. Delivery times quoted are given in good faith and whilst in around 95% of orders are adhered to they do not form part of our contract. The given time is based on working days and is deemed to commence on the next working day following receipt of your document.
We ask that you allow the given period for the dispatch of your ordered certificate in the majority of case we dispatch prior to the quoted period. Should your request be late in arriving or you have question relating to a delivered order please feel free to contact us.
In the event that you have any issues or problems with the delivery service Vital Certificates has supplied you, we require written advice from you within 90 days from the date of dispatch of your order. We reserve the right to destroy any document relating to an order 90 days from the date of service dispatch or following attempts to dispatch.
Where your order includes Consular or Apostille services from an Embassy, Consulate or other UK or overseas government office, Vital Certificates cannot be held responsible for any delays whilst documents are awaiting legalisation or attestation.
Delays include, but are not limited to, inability for the Embassy or Consulate to complete the legalisation or attestation for any reason, delays due to observed local public holidays, or incorrect/incomplete knowledge of advised legalisation processes. Where an Embassy or Consulate advises of consular surcharges, typically for non-standard or company documents, Vital Certificates reserves the right to pass on such additional charges to you. Any additions will be verifiable with the Embassy or Consulate directly.
Contract of Order
Because of the way that we work the contract is deemed to commence at the point of order and regulation 13 of the distance selling and home ordering regulations are deemed to apply and Vital Certificates Ltd does not offer the right to cancel once the order has been made.
The postal address of Vital Certificates Ltd (Dubai Branch):
Vital Certificates Ltd (Dubai Branch)
Bay Square Building 4,
Company Name: Vital Certificates Ltd (Dubai Branch)
Trade Licence Number: 734816